Frequently Asked Questions
FAQ
How long does delivery take?
Standard orders are dispatched the next working day. Large order volumes may take up to 5 working days.
Estimated delivery times after dispatch:
UK: 2–4 working days
USA/Canada: 7–14 working days
Europe: 5–10 working days
Rest of world: varies by location
Wholesale and school orders are printed after payment using Books Printing UK, KDP, or IngramSpark. Once the books arrive with me, I personally package and ship them directly to your organisation.
Do you ship internationally?
Yes. International postage and packaging costs will be applied at checkout.
International customers are responsible for any customs or import fees charged by their country.
All prices are listed in GBP (£). International customers may see minor variations due to exchange rates. Taxes and customs fees (where applicable) are handled by the buyer’s country.
If you are ordering from outside the UK: Customs duties, import taxes, or handling fees may be charged by your country’s customs office. These charges are the responsibility of the recipient.
What happens if my book arrives damaged?
I pack all orders carefully using protective packaging to prevent damage.
If your book arrives damaged, please email me within 7 days with:
a brief description of the issue
clear photos of the packaging and the book
your order number
I will review the issue and arrange an appropriate solution.
For wholesale and school orders:
I will contact Books printing UK to request a replacement. If they provide a free replacement, I will forward it to you at no extra cost. If a free replacement is not offered, I will let you know the cost of reprinting and shipping so you can decide how you’d like to proceed.
Do you accept reviews?
Yes. Reviews are welcome.
If you’d like to leave a review, please email me at D.l.Willowlight@dragonlight-press.com
With your permission, I may feature your review on this website.
Alternately you can review using the link to Goodreads https://www.goodreads.com/book/show/251741787-dreamy-goes-to-the-moon
Returns are accepted for damaged or faulty items.
For all other returns, please see the Returns Policy page.
How do pre‑orders work?
Pre-orders will be shipped as soon as stock is printed and available.
How do I contact you?
Email:
D.L.Willowlight@dragonlight-press.com
Dispatch & Delivery
Standard dispatch: next working day
Large order volumes: up to 5 working days
Wholesale & school orders: printed after payment using Books printing UK, then shipped once they arrive with me
Orders are dispatched Monday to Friday
No dispatch on weekends or bank holidays.